Refund policy

Final Sale & No Returns
Because our crystal jewelry is handcrafted and custom-made specifically for you, we do not accept returns, exchanges, or cancellations once an order has been placed and production has begun.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us at [shengjie748@gmail.com] within 48 hours of delivery with photos of the damage. We will evaluate the issue and make it right.